Privacy Policy

Welcome to ZumoBet (“we”, “us”, “our”). This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you access or use our online gambling services at zumobet.gb.net. By using our website and services, you agree to the terms set out in this policy. If you do not agree, please do not use our services.

1. Data Controller

ZumoBet Limited, registered in the United Kingdom, is the data controller responsible for your personal data. Our registered office is at 10 Queen Street, London, EC4N 1TX, United Kingdom. For any privacy-related enquiries, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following categories of personal data to provide and improve our services:

  • Identity Information: full name, date of birth, gender;
  • Contact Details: email address, telephone number, postal address;
  • Account Information: username, password, profile preferences;
  • Verification Data: identity documents (e.g., passport, driver’s licence) for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance;
  • Financial Information: payment card details, bank account information, transaction history relating to deposits and withdrawals;
  • Technical Data: IP address, device identifiers, browser type and version, operating system, location data;
  • Usage Data: pages visited, time spent on site, click patterns, gaming activity, and interaction with promotions;
  • Communications: correspondence with customer support via email, chat or phone;
  • Sensitive Data: special category data such as health information or ethnicity, only where voluntarily provided for responsible gambling or customer support;
  • Third-Party Data: information obtained from fraud prevention agencies, credit reference bodies, or responsible gambling organisations.

3. Purposes of Processing Your Data

We process your personal data to:

  • Create and manage your account securely;
  • Verify your identity and age to comply with UK gambling laws;
  • Facilitate deposits, withdrawals, and payment transactions;
  • Monitor and promote responsible gambling, including self-exclusion and limit-setting;
  • Comply with legal and regulatory obligations such as the UK Gambling Commission requirements, AML and tax reporting;
  • Communicate important account updates, changes to terms, and service notifications;
  • Administer bonuses, promotions, competitions, and loyalty programmes;
  • Send marketing communications where you have consented to receive them;
  • Personalise content, offers, and user experience;
  • Analyse usage patterns and improve our platform, services, and policies;
  • Detect, investigate, and prevent fraud, money laundering, and other criminal activities;
  • Maintain security and protect against unauthorised access or attacks.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your data based on one or more of the following lawful grounds:

  • Your explicit consent, where required (e.g., marketing communications);
  • Performance of a contract (e.g., to provide gambling services and payment processing);
  • Compliance with a legal obligation (e.g., identity verification, reporting to regulators);
  • Our legitimate interests, provided they do not override your rights and freedoms (e.g., fraud prevention, service improvement).

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with statutory obligations. Typically, data related to your account and transactions is kept for a minimum of five years after account closure or inactivity, in accordance with UK Gambling Commission and HM Revenue & Customs requirements. Certain data may be retained longer if required for legal claims, dispute resolution, or regulatory investigations.

6. Marketing Communications

We may send you promotional offers and information about our services or those of selected partners, but only if you have given your explicit consent. You may withdraw or modify your marketing preferences at any time via your account settings or by using the unsubscribe link included in all marketing messages.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Ensure the proper functioning and security of our platform;
  • Remember your preferences such as language and currency;
  • Analyse website performance and user behaviour;
  • Deliver personalised advertising and offers.

You can manage or disable cookies through your browser settings, but please note that some cookies are essential for the site to operate correctly.

8. Sharing and Transfers of Personal Data

Your personal data may be shared with:

  • Payment processors, software providers, and IT service partners;
  • Regulatory authorities such as the UK Gambling Commission;
  • Law enforcement agencies as required by law;
  • Fraud prevention, credit reference, and identity verification agencies;
  • Companies within the ZumoBet corporate group for internal administration;
  • Third parties you have authorised us to share data with.

If your data is transferred outside the UK or European Economic Area (EEA), we ensure it is subject to appropriate safeguards such as Standard Contractual Clauses or equivalent measures to protect your privacy.

9. Security of Your Data

We implement robust physical, technical, and organisational security measures including encryption, firewalls, access controls, and regular security audits to protect your personal data from unauthorised access, loss, or misuse.

10. Your Rights Under Data Protection Law

You have the following rights regarding your personal data, subject to legal limitations:

  • Right to be informed about how your data is used;
  • Right to access the personal data we hold about you;
  • Right to request correction of inaccurate or incomplete data;
  • Right to request erasure of your data in certain circumstances (“right to be forgotten”);
  • Right to restrict or object to certain processing activities;
  • Right to data portability, allowing you to receive your data in a structured, machine-readable format;
  • Right to withdraw consent at any time without affecting prior lawful processing;
  • Right to object to automated decision-making, including profiling, that produces legal or significant effects.

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity before processing your request to protect your privacy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Continued use of our services following any updates signifies your acceptance of the revised terms, so please review this policy regularly.

12. Complaints and Further Information

If you have any concerns or complaints about how we process your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, at https://ico.org.uk.

For responsible gambling support and advice, please visit BeGambleAware, a UK charity dedicated to promoting safer gambling.

Last updated: October 2024